Refund Policy

Every order is made to order, just for you. We cover material differences between what you ordered and what you received:

• Misprints — the artwork, placement or ink colors are clearly different from the design you approved.
• Print defects — cracking, peeling or smudging in the print.
• Wrong items — a different garment, color or size than your order says.
• Missing pieces — fewer pieces than your order.

Because every order is custom, we can’t accept returns or exchanges for:

• Damage in shipping — that's a claim with the shipping carrier. Keep the box and packaging, and email us your order number and we'll help with the tracking details.
• Change of mind, or sizes, colors or quantities ordered by mistake.
• Anything that matches the design you approved — spelling, artwork, placement and colors you chose. Your design preview is your proof.
• Small differences that are normal for decorated apparel: ink colors on fabric compared with your screen, placement within ½", shade differences between garment dye lots, and shrinkage within the manufacturer’s range.
• Pieces that have been worn, washed, altered or damaged after delivery.
• Claims filed more than 7 days after delivery.

1. Within 7 days of delivery, press Start a claim.
2. Enter your order number (it’s in your order confirmation email) and how many pieces are affected.
3. Add clear photos of each problem — a close-up and a full view of the piece.
4. We review your claim within 1 business day and email you. We may ask for more photos.

Please don’t send anything back until your claim is approved. We can’t accept or refund returns we haven’t approved.

• We email you a prepaid return label — you don’t pay return shipping.
• Send back only the affected pieces, unworn and unwashed, within 14 days.
• We inspect them when they arrive, then reprint them at no cost.
• If a reprint isn’t possible, we refund those pieces to your original payment method. Refunds usually show up in 5–10 business days.
• We cover the affected pieces only, not the rest of the order.

Orders go into production quickly. If you need to change or cancel an order, email howdy@sainttexas.com right away. Once production has started, an order can’t be changed or cancelled.