Frequently Asked Questions
Quick answers about ordering, artwork, timing and your account.
Ordering
What can I order?
T-shirts, hoodies, long sleeves, hats and more. Pick a product, design it in our online designer and check out. For custom-made products, see Custom Manufacturing.
What's the minimum order?
Screen printing starts at 24 pieces, Direct to Film at 6 and hat embroidery at 12. Custom cut-and-sew hats start at 50. The designer shows the minimum as you go.
Can I mix sizes and colors?
Yes. Enter a quantity for each size, and add more colors of the same product in the same order.
How is my price calculated?
Your price updates as you design, based on the product, how many pieces, how many print spots and colors, and your date. The more you order, the less each piece costs.
Putting the same design on other products counts toward the same price break. Look for Buy more, save more when you pick your sizes.
Can I get a price before I design?
Yes. Use Get a Quote to pick a product, your print spots and how many you need, and we'll email you the price.
Do you charge for shipping?
No. Shipping is free on all orders.
I need a really big order.
Get in touch and we'll put together pricing for your run.
Artwork
Do I need to approve a proof after I order?
No. What you see in the designer is what we make, so your order goes into production after checkout.
What files can I upload?
PNG, JPG, SVG, WEBP, PDF, AI and PSD. Vector files (SVG, PDF or AI) print the sharpest.
My logo is blurry or low quality.
We can redraw it as a clean vector file. See Vectoring.
Don't have a design yet?
Start from one of the art templates in the designer and change the words and colors, or add your own text.
Screen printing or Direct to Film?
Screen printing is best for solid-color designs, up to 8 colors on the front or back. Photos, gradients and full-color art print with Direct to Film. The designer picks the right one for your art.
What colors can I choose?
See the Color Guide for our ink colors and the Pantone chart.
Timing & shipping
How long will my order take?
Standard orders arrive in about 14 days, on a weekday. Orders placed after 2 pm Central count from the next day. The designer shows your date before you check out.
Can I get it faster?
Yes. Pick an earlier in-hands date when you order. Rush dates are 7 to 13 days out and add 40% to the price per piece. Orders of 500+ pieces ship on the standard date. See the Shipping Guide.
How do I track my order?
We email you a tracking number when your order ships. If your order has more than one product, they may arrive in separate boxes.
Your account
Can I save a design and finish later?
Yes. Use Save for later in the designer and we'll email you a link that opens your design right where you left off.
How do I reorder?
Go to Your Orders & Reorders, pick the pieces you want again, enter your sizes and check out.
Hats
What decoration do you offer on hats?
Embroidery on the front, back and sides. Puff embroidery (raised 3D stitching) is available on the front.
Can I get a low profile hat with a mesh back?
For custom cut-and-sew hats, no. Mesh backs and foam fronts are built in standard or high profile only.
How long do custom cut-and-sew hats take?
Longer than our blank hats. We confirm your timeline with your quote.
High volume clients
How do I get to my high volume portal?
Sign in with the email we have on file, then click the account icon at the top right. Your portal has your quotes, orders, products and the designer at your pricing.
My high volume discount didn't show at checkout.
First, make sure you're signed in — your discount is added automatically when you are.
If you just designed the product, it can take a few seconds to pick up your pricing. Refresh the checkout page, or go back to your cart and check out again.
Already paid without it? Get in touch with your order number and we'll refund the difference.
Do samples get my high volume discount?
No. Samples are always the sample price — your high volume discount applies to everything else in your cart.
No questions match that. Try another word, or get in touch below — we're happy to help.
Still have a question?
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